Privacy Policy

Last updated: January 2024

petal-stag ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in various ways:

• Personal Data: Name, email address, and contact preferences when you submit enquiry forms or book our services.
• Usage Data: Information about how you access and use our website, including browser type, pages visited, time spent on pages, and referring URLs.
• Device Data: Information about your device, including IP address, operating system, and browser type.

How We Use Your Information

We use the information we collect to:

• Process and respond to your enquiries and booking requests
• Provide, maintain, and improve our services
• Send you relevant information about routes and travel updates you have expressed interest in
• Analyse usage patterns to improve our website and user experience
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and delivering our services
• Professional advisors including lawyers and accountants as necessary
• Law enforcement or government agencies when required by law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are retained for seven years to comply with Australian taxation requirements.

Your Rights

Under the Australian Privacy Act 1988 and applicable regulations, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: Level 12, 180 George Street, Sydney NSW 2000, Australia